

Direct routings fly from the origin airport to the destination airport without intermediate stops — faster transit and less handling, but often more expensive and less flexible on frequency. Indirect routings connect through a major hub airport — typically less expensive, more frequent sailings, but longer transit times due to the connection. For time-critical cargo direct is almost always preferable. For cargo with a day or two of flexibility, indirect routings often provide significantly better rates. Total Connection presents routing options with the transit time and rate tradeoff clearly explained.
Weight and size limits for air freight depend on the aircraft type operating on your specific lane. Wide-body freighter aircraft can handle individual pieces up to several tonnes and several meters in length. Passenger aircraft belly cargo has more restrictive limits — typically individual pieces under 300 kg and within specific dimension limits. For oversized or overweight cargo requiring freighter aircraft, booking lead time is longer and rates are higher. Total Connection assesses aircraft availability and piece limits for your specific lane at the time of quoting.
An air waybill (AWB) is the primary transport document for air freight — it serves as a receipt for the cargo, a contract of carriage, and a customs declaration. Unlike an ocean bill of lading, an air waybill is non-negotiable — it cannot be used as a document of title for trade finance purposes. For international air freight transactions requiring a negotiable document of title, a separate letter of credit or other trade finance instrument must be used alongside the air waybill.
Customs clearance for international air freight involves filing an import entry with the destination country's customs authority — declaring the cargo, its value, its country of origin, and paying applicable duties and taxes. The process varies significantly by country. Some countries allow pre-arrival electronic filing that clears cargo before it lands. Others require physical presentation of documents and cargo inspection. Total Connection works with customs brokers at destination airports to manage import clearance and minimize delays. Note that customs brokerage at the destination is coordinated but billed separately from the air freight.
Yes — though the complexity and lead time requirements vary significantly by destination. Some countries have straightforward import processes for most cargo types. Others have complex pre-approval requirements, import licensing, or commodity-specific restrictions that require identification and management before the cargo ships. Total Connection assesses destination-specific import requirements at the time of quoting and advises on any requirements that need to be addressed before the shipment can move.
AES (Automated Export System) filing — now part of the Automated Export System through AES Direct — is required for most US export shipments valued over $2,500 or for any shipment requiring an export license. The filing produces an Internal Transaction Number (ITN) that must appear on the air waybill. Total Connection coordinates AES filing as part of our standard international air freight documentation process. Failure to file when required is a federal violation — it's not optional documentation.
Total Connection provides proactive status updates throughout the transit — departure confirmation, in-transit updates for significant routing events, arrival notification, and delivery confirmation. For shipments where real-time tracking is required, we can provide air waybill numbers for carrier tracking systems. For high-value or time-critical shipments we assign dedicated monitoring and proactively notify you of any status changes without waiting for you to ask.