Accessibility Statement

Last Updated: May 28, 2026

Total Connection is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our website usable by the widest possible audience, regardless of ability or technology.

1. Our Commitment

Total Connection believes that the web should be accessible to all people, including those with visual, auditory, cognitive, motor, or other disabilities. We work to ensure that totalconnection.com meets recognized accessibility standards so that any visitor — including shippers, partners, carriers, and the general public — can find information about our chemical logistics, freight forwarding, and NVOCC services without barriers.

Accessibility is treated as an ongoing effort, not a one-time project. We review our website regularly, train our team on accessibility best practices, and update content and code as standards evolve.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.

Total Connection's website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard. We are actively working to bring all areas of the site into full conformance.

3. Measures We Take to Support Accessibility

Total Connection takes the following measures to ensure accessibility of our website:

• Include accessibility as part of our internal content and development standards.
• Consider accessibility in our website procurement practices, including the selection of our content management system and any third-party tools.
• Provide training and reference materials to staff who create, edit, or publish content on the site.
• Assign clear accessibility responsibilities to specific team members.
• Conduct periodic accessibility reviews of the site using both automated tools and manual testing.
• Use plain, operator-to-operator language wherever possible so that technical content remains understandable to a broad audience.

4. Accessibility Features of This Website

To improve the experience for users of assistive technology, we have implemented the following:

• Semantic HTML structure using proper headings and landmarks so screen readers can navigate content predictably.
• Alternative text for informative images so users who cannot see images understand what they represent.
• Descriptive link text that explains where a link will take the user instead of generic phrases like click here.
• Keyboard navigability for primary navigation, forms, and interactive elements.
• Sufficient color contrast between text and background that meets WCAG 2.1 AA contrast ratios.
• Resizable text that remains readable and functional when zoomed up to 200 percent in modern browsers.
• Form labels and error messages that are programmatically associated with their inputs.
• Consistent navigation across pages so users can build a reliable mental model of the site.

5. Compatibility with Browsers and Assistive Technology

totalconnection.com is designed to be compatible with:

• Recent versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari on desktop and mobile.
• Screen readers including JAWS, NVDA, and VoiceOver on supported operating systems.
• Operating system-level magnification and zoom features.
• Voice recognition software for hands-free navigation.

The site may not be fully compatible with browsers or assistive technology released before 2020, or with browsers that no longer receive security updates.

6. Technical Specifications

Accessibility of totalconnection.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

7. Known Limitations

Despite our best efforts to ensure accessibility of totalconnection.com, there may be some limitations. Please contact us if you observe an issue not listed below.

• Older blog posts and PDF documents. Some content published before our most recent accessibility review may not yet meet WCAG 2.1 AA standards. We are remediating these in order of priority and will provide an accessible version on request.
• Third-party embedded content. Some pages may include content from third-party providers such as embedded video players, social media widgets, or tracking pixels. We are not always able to control the accessibility of that content, but we work to choose vendors who prioritize accessibility.
• Complex data tables and rate sheets. Some logistics rate tables and shipping reference materials are technically dense. We are reviewing these to improve screen-reader readability and provide plain-language summaries where possible.

8. Reasonable Accommodation

If you have difficulty accessing any part of totalconnection.com, or if you need a specific document or piece of information provided in an alternative format such as large print, a tagged PDF, or a plain text version, we will work with you to provide it.

Reasonable accommodation requests are handled by our team within five business days of receipt.

9. Feedback and Contact Information

We welcome your feedback on the accessibility of totalconnection.com. Please let us know if you encounter accessibility barriers. When contacting us, please include:

• The web address (URL) of the page where you encountered the barrier.
• A description of the problem.
• The browser, operating system, and any assistive technology you were using.
• Your preferred method of response (email or phone).

We aim to respond to accessibility feedback within five business days.

10. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to escalate. In the United States, complaints regarding website accessibility may be filed with the U.S. Department of Justice under Title III of the Americans with Disabilities Act (ADA). Information about the complaint process is available at ada.gov.

11. Assessment Approach

Total Connection assessed the accessibility of totalconnection.com using the following approaches:

• Self-evaluation. The site was evaluated internally by our team using a combination of automated accessibility testing tools and manual review against WCAG 2.1 Level AA success criteria.
• Ongoing monitoring. Accessibility checks are incorporated into our content publishing workflow, so new pages and blog posts are reviewed before they go live.

12. About Total Connection

Total Connection is a family-owned, non-asset chemical logistics broker, freight forwarder, and NVOCC headquartered just outside New York City in New Jersey. We have been serving chemical, petrochemical, agricultural, and industrial shippers since 1995. Our licenses and credentials include OTI/NVOCC License #026203NF, FMCSA Motor Carrier #MC 280101, and $5 million general liability insurance.

13. Contact Us