Effective Date: October 25, 2026
Total Connection Logistic Services Inc. ("Total Connection," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at totalconnection.com (the "Site") and when you use our logistics services.
Information You Provide: Contact information such as your name, email address, phone number, and company name submitted through quote request forms, contact forms, live chat, or email. Shipment information including origin, destination, product descriptions, hazmat classifications, weight, and dimensions. Business identifiers such as DOT number, MC number, NVOCC license, and EIN necessary for freight brokerage and NVOCC services.
Information Collected Automatically: IP address, approximate location (country/region derived from IP address), browser type and version, device type, operating system, referring website, pages visited, time and date of visit, ad click identifiers, and other usage data collected through cookies and similar technologies and standard web server logs.
We use the following categories of cookies and similar technologies (such as local storage and tags):
Strictly necessary: Required for the Site to work and stay secure, for example Cloudflare security cookies, Webflow site functionality, and storing your cookie choice. These cannot be turned off.
Analytics: Google Analytics 4 helps us understand how visitors use the Site (pages viewed, time on site, traffic sources) so we can improve it.
Advertising and conversion measurement: Google Ads tags measure whether our ads lead to quote requests and may be used to show our ads to people who have visited the Site.
Live chat: LiveChat (Text, Inc.) provides the chat widget and stores cookies needed to run chat conversations.
How your choices work:
We determine your general location from your IP address only to decide which of these options applies. Your choice is stored in your browser for up to 12 months. You can also block or delete cookies through your browser settings, and you can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on and of personalized Google ads at adssettings.google.com.
We use collected information to provide and improve our logistics services, respond to quote requests and inquiries, process and manage freight shipments, communicate about services and shipment status, comply with DOT, FMCSA, FMC, CBP, and other regulatory requirements, maintain federally required records, analyze Site usage and improve content, measure and improve the effectiveness of our advertising, and protect against fraud and security threats.
We do not sell your personal information for money. We may share information with carriers, warehouses, customs brokers, and logistics service providers as necessary to arrange transportation. We may disclose information to regulatory agencies as required by law. We share information with service providers who host, secure, or support the Site and our business, including Webflow (website hosting), Cloudflare (security and content delivery), Google (analytics and advertising), LiveChat (chat), and our email and business software providers, who may use it only to provide services to us. We may disclose information for legal compliance, to protect rights, property, or safety, or in connection with a merger, acquisition, or sale of assets.
Targeted advertising: When Google Ads tags are active, Google may receive identifiers and information about your visit, which it may use for cross-context behavioral advertising. Under some U.S. state privacy laws this may be considered a "sale" or "sharing" of personal information or "targeted advertising." You can opt out as described in Section 2. In the preceding 12 months, the categories of personal information disclosed this way were identifiers (such as IP address and cookie IDs) and internet or other electronic network activity information. We do not knowingly sell or share the personal information of consumers under 16.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and accounting requirements. Shipment records are retained per FMCSA and FMC requirements, typically a minimum of three years after transaction completion. Google Analytics data is retained for up to 14 months.
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure hosting, access controls, and regular security assessments. However, no electronic transmission or storage method is 100% secure.
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of promotional emails at any time using the unsubscribe link in any marketing email. Deletion requests are subject to legal record-keeping requirements. You can manage cookie preferences as described in Section 2.
Depending on where you live, including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws, you may have the right to: (a) know and access the personal information we have collected about you, including the categories of information, sources, purposes, and recipients; (b) correct inaccurate personal information; (c) delete your personal information; (d) receive a portable copy of your personal information; (e) opt out of the sale or sharing of your personal information and of targeted advertising; and (f) not be discriminated against for exercising these rights. We do not use personal information for profiling that produces legal or similarly significant effects, and we do not use or disclose sensitive personal information for purposes that would require offering a right to limit it.
How to exercise your rights: Use "Your Privacy Choices" in the Site footer or enable Global Privacy Control to opt out of sale/sharing and targeted advertising. For other requests, email us at privacy@totalconnection.com or call 732-817-0401. We will verify your request by matching information you provide with information we hold, and we will respond within 45 days (or as otherwise required by law). You may use an authorized agent to submit a request on your behalf; we may ask the agent for proof of authorization and ask you to verify your identity.
Appeals: If we decline your request, you may appeal by replying to our decision or emailing privacy@totalconnection.com with the subject "Privacy Appeal." We will respond to appeals within the time required by law. If you are not satisfied with the outcome, you may contact your state Attorney General.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on the following legal bases: to take steps at your request before entering into a contract and to perform our contract with you (quotes and shipments); our legitimate interests in operating, securing, and improving our business and the Site; compliance with legal obligations; and your consent for analytics, advertising, and live chat cookies, which you may withdraw at any time. You have the right to access, rectify, erase, restrict, or object to processing of your personal information, to data portability, and to lodge a complaint with your local data protection authority. Your information may be transferred to and processed in the United States; where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework as applicable to our service providers.
The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete that information promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes, we will provide additional notice where required by law.
Total Connection Logistic Services Inc.
11 West Main Street, Holmdel, NJ 07733
Phone: 732-817-0401
Email: privacy@totalconnection.com
