Effective Date: April 25, 2026
Total Connection Logistic Services Inc. ("Total Connection," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at totalconnection.com (the "Site") and when you use our logistics services.
Information You Provide: Contact information such as your name, email address, phone number, and company name submitted through quote request forms, contact forms, or email. Shipment information including origin, destination, product descriptions, hazmat classifications, weight, and dimensions. Business identifiers such as DOT number, MC number, NVOCC license, and EIN necessary for freight brokerage and NVOCC services.
Information Collected Automatically: IP address, browser type and version, operating system, referring website, pages visited, time and date of visit, and other diagnostic data collected through Google Analytics (GA4) and standard web server logs.
Cookies: The Site uses essential cookies for functionality, analytics cookies through Google Analytics, and performance cookies. You can control cookie preferences through your browser settings.
We use collected information to provide and improve our logistics services, respond to quote requests and inquiries, process and manage freight shipments, communicate about services and shipment status, comply with DOT, FMCSA, FMC, CBP, and other regulatory requirements, maintain federally required records, analyze Site usage and improve content, and protect against fraud.
We do not sell your personal information to third parties. We may share information with carriers, warehouses, customs brokers, and logistics service providers as necessary to arrange transportation. We may disclose information to regulatory agencies as required by law. We share information with technology service providers (Webflow, Google Analytics) who are contractually obligated to protect your information. We may disclose information for legal compliance or to protect rights, property, or safety.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and accounting requirements. Shipment records are retained per FMCSA and FMC requirements, typically a minimum of three years after transaction completion.
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure hosting, access controls, and regular security assessments. However, no electronic transmission or storage method is 100% secure.
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of promotional communications. Deletion requests are subject to legal record-keeping requirements. You can manage cookie preferences through your browser settings.
California residents have additional rights under CCPA/CPRA including the right to know what personal information is collected, the right to request deletion, the right to opt out of sale or sharing (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.
The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete that information promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised policy.
Total Connection Logistic Services Inc.
11 West Main Street, Holmdel, NJ 07733
Phone: 732-817-0401
Email: quotes@totalconnection.com
